Customize Subject and Email of PDC Event Based Notifications

General
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1

Hi,

Is there a way to customize the subject and content of the email that is being sent out from PDC? I have read through PDC Notifications Doc but could not find anything that would suggest this.

Thanks,

Kiran

2

@jagannathkiranrao

I’m not aware of any customizations possible on the subject. Regarding the content, you can configure for a summarization report or evet-wise report.

3

@SohamM95 - For the content, If the requirement is to add some custom content to the email, like for example - “Please assign this ticket to [email protected]” within the email body, is this feasible? Please can you elaborate how it is possible?

4

@jagannathkiranrao

Adding content on the email body is not feasible OOTB.