We would like to know the best approach that Pega can suggest us to configure Email notificacionts for Events related to Services. In PDC, I was configuring the notificacions for Events, like this:
But when I check the Manage configuration option, I can’t configure for the type of Event that I want. For example, one is PEGA0011 Service Total Time (Service Interaction) is not allowed to have notifications. Here is the documentation:
We were thinking of configuring an Send Email step in the Actvity of the Service whenever this Event would be triggered. But we would like to know if this is a good approach or if Pega can suggest a better one.
If the Pega Predictive Diagnostic Cloud FAQ documentation does not answer your question, feel free to submit a Feedback on the article in order to have the limitations clarified further.
Hello MarijeSchillern, yes, I have reviewed these posts before, but they were asking to manage notifications to a specific application rather than all applications in entire system.
My question is to manage notifications for specific type of Events, like Service type Events, for example “PEGA0011 alert: Total request time exceeds limit”
As I mentioned, this type of alert is not supported by PDC to send notifications. So I was looking for the best approach that Pega can recommend.
@MarijeSchillern@JosuéD02 A busy system could easily generate thousands of service interactions exceeding 1000ms. Generating individual email notifications will not be the most efficient method. More scalable approach is to use Event Monitoring landing page which shows aggregated view of all slow web and service interactions in a system.
In the future there should be ability to share the metrics or trigger notification based on the Event Monitoring data.
