Hi Saravanan, could you please provide more detail on your scenario? What is the Pega CS version, is on Constellation? Which is the AWS connect version? Did you follow the configuration guide: Configuring Amazon Connect links and the Access permission configuration: Pega Call access permissions.
Hope this helps
Hi Rob, Thanks for reaching out to us. We can able to see the Phone panel now. We have issue with the ID using it. After correcting it working fine.
1 Like