Hi All,
I am using Amazon connect with Pega constellation Customer Service Framework. Amazon Connect CTI popup panel is used to receive inbound calls. when call is coming its showing in amazon connect CTI panel in interaction portal. When click Accept (green icon) it is not accepting the call. End in showing Missed call in the screen.
it is required to use Amazon connect CTI panel in Pega instead of pega Screen pop up.
What am I missing here in Pega side.?
Please help
Thanks In Advance
@KANCHANG If the Amazon Connect CTI panel is showing the incoming call but not accepting it when you click the green “Accept” button, it may be due to a missing or incorrect setup in Pega or Amazon Connect. First, make sure the Amazon Connect Streams API (amazon-connect-streams.js) is properly loaded in your Pega application and that your site is using HTTPS. Check if the CTI panel is placed correctly inside the Interaction Portal screen layout and not blocked by any other section. Also, verify that your browser allows microphone and site permissions for Amazon Connect. In Amazon Connect settings, ensure the contact control permissions are correctly configured. Try opening the browser console to see if any JavaScript errors are shown. Finally, confirm that the Amazon Connect instance is fully configured and synced with your Pega application.
@Sairohith thank you for your update. this is now working fine.