Pega Call with Amazon connectivity Issue

General
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1

Hi Team,

I am able to login to Amazon connect but after i login to amazon connect, the amazon phone is redirecting to phone symbol and unable to see amazon phone popup. can you please help me to resolve the issue.

Error message in console:

cannot decide clientApp config status from DB due to error: cannot get current agent AppConfig setting due to DB error {“stack”:“TypeError: Cannot read properties of undefined (reading ‘digest’)\n at https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:447774\n at f (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:439846)\n\n) at Generator. (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:441201)\n\n) at Generator.next (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:440209)\n\n) at N (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:445856)\n\n) at a (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:446059)\n\n) at https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:446118\n at new Promise ()\n at Function. (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:445999)\n\n) at Function. (https://cii-dev-us-east-1.my.connect.aws/connect/ccp-naws/static/client-app-interface.js:1:448005)",“message”:"Cannot%22,%22message%22:%22Cannot) read properties of undefined (reading ‘digest’)”}
ERROR @ connect-streams-min.19807c06.js:1

phone.png
phone.png624×351 57.3 KB

2

@prasannap7258

Based on the information provided, it seems there might be an issue with the Amazon Connect configuration in Pega Call. In a similar issue, using the ‘Adding a new Amazon Native UI OpenCTI link’ option helped. However, your error message indicates a more complex issue, possibly related to database errors or undefined properties. Without more specific information, it’s difficult to provide a definitive solution.

:warning: This is a GenAI-powered tool. All generated answers require validation against the provided references.

Pega Call - Amazon Connect - Unable to make outbound calls

Amazon Connect - Pega Call Version 8.3 (Embedded Call Control Panel)

if the above does not resolve your issue, please log a ticket with our Global Client Support team via the MSP and provide the INC id here.