Our new Support ticketing process is live!
Help is available: Watch the videos introducing the new support experience and read the Support Document, Creating a support ticket.
Your existing open support tickets will continue to be processed and their states advanced by the support team, with some being reclassified as Issues.
Unsubmitted cases in New-Draft status have now been resolved. Please resubmit them if you still require our support.
Rolling restarts of the system meant zero downtime for this go-live event.
Watch this video to learn more:
https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6326185972112
Participate in the Ask the Expert session from May 22 to June 2, weekdays. In this session, you can ask questions that our subject matter experts will answer.