Seeking API details to fetch Pega INC tickets and their associated issue information. Our plan is to implement an AI chatbot using Python that will assist in retrieving Pega tickets raised for specific issues.
@Eswar KK is this what you are looking for? Pega Support Ticket Information API | Pega
Thank you @mrwolf for providing the API details. The current API retrieves all open and resolved tickets. I am seeking an API that accepts keywords as input and returns the corresponding ticket details.
Thanks,
Eswar
I understand, @Eswar KK. Our current API retrieves a list of all tickets along with some metadata, but it does not support fetching tickets by keyword or exposes additional details such as the Pulse feed. I would recommend reaching out to the product owner directly to see if there’s anything on our roadmap.
Should the current metadata suffice, you might simply fetch details on a regular basis, for example once every hour, cache them locally, and make that list accessible to your chatbot. You could then, for example, ask a question like “was there any resolved ticket concerning PDC”, and your bot might return this result.
