Pega GCS SLA:
What is the Pega GCS SLA followed for different tiers of support tickets opened and their typical resolution timeframes, categorized in critical, high, medium and low?
@VargheseK1604 all information and FAQ’s can be found on either:
Help with MSP button which takes you to the FAQ page
Support@Pega Client Handbook —> Severity Levels and Response Times
You can carry out a PSC search for support documents with the Tag ‘Support Policy and Procedure’ for these types of questions.