Hi how to refresh the tab if add a case from the drop down?
like CSR is on a TAB A and add a service case then how to refresh the current tab or a given tab automatically assuming data is coming from the data page?
To refresh the tab automatically after adding a service case, you must configure a Refresh-Harness action within the Action Set of your dropdown menu or the case creation button. Because your data is sourced from a Data Page, this action forces the UI to reload and pull the most recent information from the server immediately. You should place this refresh action as the final step in the sequence to ensure it captures the data from the newly created case. This method keeps the CSR’s workspace synchronized with the clipboard without requiring any manual intervention or secondary clicks. It is the standard Pega approach for maintaining UI consistency when data changes dynamically during a user session.