Is pega the best option for us? and what Alternatives?

General
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1

The Workflow we want to do is about a feedback application.

where people from different platforms submit their feedback about the site and the content and other things.

Is pega the best platform to get messages from other platforms like Twitter, Facebook, etc automatically? and then able to tag the feedback message with classes and then transfer it to the team with these classes?

example: the feedback is sent to us we see the feedback is about the content so we tag the feedback with content and feedback will be transferred to the content team.

and when they have a lot of feedback can they browse the feedback and read the title of all of them so they can know which is important or not?

if Pega isn’t good at these features what alternatives can do that?

2

@ibrahims2157 your questions are best directed to our Sales and Demo teams who would be happy to show you the capabilities of Pega.

Aside from reading our documentation such as Digital Messaging, Engagement on public channels (Facebook, Twitter), Pega Customer Service Implementation Guide, and Get started with Pega Customer Service for Communications I would recommend that you book a demo on the Contact Us page.

3

@MarijeSchillern I asked Sales and no answer yet, I think it is been more than 1 month is my question even sent? or does it take more time than that?

4

@ibrahims2157 can you clarify how you contacted them? On the links I provided there’s an immediate ChatBot and ability to arrange an appointment.

There is also the telephone number.