Email listeners are not able start

General
1

**

Errors**

**Node: Exception occurred while restarting the listener EMAIL-Thread-109.

  • Reason: Listener thread is not running**

Selected listener successfully submitted for restart. Refresh to see current status.

getting the above error even after the account password reset also. could not able to restart/start

2

Can you check if Pega-Engine prconfig/initServices/initEmail/default dynamic system setting is set to true.

Refer this document if this could help.

- Troubleshooting email listeners

3

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Please check in the requester column you have provided the valid user-id and password in email listener rule and then try to restart the listener once

4

we tried by giving the valid credentials

did restart the server also .

node : Exception occurred while restarting the listener EMAIL-Thread-125785.

  • Reason: No active listeners found for thread: EMAIL-Thread-125785
5

verified swathi, it was true only