I have created the email account and configured the email listener successfully. The Test Connectivity check is also working fine. However, in Admin Studio, the email listener is displayed as Disabled. When we attempt to restart or enable it, we encounter the following error.
To verify whether this is an environment-specific issue, I tested the same setup in other colleagues’ Community Edition environments, and they are experiencing the same problem as well.
pega-pega-74c59b668f-vprv4: Exception occurred while restarting the listener EMAIL-Thread-156.
- Reason: Listener thread is not running