I passed the Pega CSSA certification on May 22, 2026. However, my certification is still not visible in my Pega profile.
I have already verified that my Pearson VUE account and Pega account are using the same email address. It has been more than 5 business days since I passed the exam.
I have sent an email to support team and certification team too but no response from them and tried all the ways.
Has anyone experienced a similar delay? Is there anything else
Thank you for your help.
Hi @ArunkumarA17795065 ,
If the Pearson account email and the Pega primary or secondary email are the same, it will be reflected in your Pega account within 5 business days. Otherwise, it will not. Please check once again whether both accounts have the same email address or not.
Pega FAQ
@eddie.jm please help on this
I hope this will help you
Thanks,
Ashok
Congratulations on clearing the Pega CSSA certification 
Yes, this actually happens quite often with Pega certifications.
Even though the stated timeline is ~3–5 business days, I’ve seen cases (including recent ones) where it takes up to 7–10 business days for the certification to reflect in the Pega profile.
Since you’ve already:
Verified the same email between Pearson VUE and Pega
Waited more than 5 business days
Contacted support
A couple of additional things you can try:
Double-check under “My Profile → under certifications” (sometimes it appears there before badges section updates)
Log out and log back into Pega Academy (rare, but helps sync issues)
If possible, raise a ticket via the Pega Academy support portal instead of just email — those get tracked better
If nothing changes, it’s most likely a backend sync delay from Pearson VUE to Pega, and it should reflect automatically soon.
In my experience, once it crosses ~7–10 business days, support intervention usually fixes it.
So nothing to worry — your result is already available on Pearson VUE, just a delay in visibility 