Unable to switch to the App Studio

General
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1

Hi,
Unable to switch to the App Studio After upgrading CRM application to 8.6 from 7.4. It redirect to the case manager portal.

2

@Sutharsan

Could you please check in operator access group avail portal field you are having pxExpress portal configured and you are using that to navigate to app studio…

App Studio.png
App Studio.png593×172 5.15 KB

3

Hi @GunaSekaran_B, Portal is already in the list and I am able to see App Studio in the switch studio list as below, when I select the App Studio it goes to the Manager Portal.

image_comment_846441_1.png
image_comment_846441_1.png438×319 11.3 KB

4

@Sutharsan Can you please check inside App studio portal rule, it is mapped to correct harness. Attached screenshot for your reference.

AppStudio.PNG
AppStudio.PNG1226×746 31.3 KB

5

@MithunTibrewala Yes, it is mapped as per the attached screenshot.

6

@Sutharsan Add following roles in AG and try

  1. CS:ExpressUser

  2. CS:ExpressMgrTools

Thanks

7

Thank you @DSamanta it resolved the issue.