How do you create a reusable component which takes speech and converts this to text which can be used in a case type and utilizes a specialized LLM for Norwegian see the Norwegian National Librarys Language Model:
Can Pega create a how to video walkthru?
Voice AI architecture - Please refer this. I assume you are referring to implementating your own Audio Router? May be worth requesting Pega for additional language support if Norwegian is not in the default supported list.
Set up a custom Audio Router by following Pega’s Voice AI architecture documentation, since this is what handles the speech-to-text conversion for your case type. As Norwegian isn’t part of Pega’s default supported languages, you’ll also need to request added language support directly from Pega.
Thank you for your insight. Is it the same procedure if we are running on Pega Cloud?