Client has requested to install Pega on Azure Cloud and also Voice AI .
Can you please let me know if Pega Voice AI is supported in Azure Cloud or any limitations?
Call transcripts should be summarized, retrievable, savable, viewable when required.
It would help if you can also point us to the Pega Documentation for installing Pega product on Azure Cloud along with Voice AI.
Appreciate if you can point us to the prerequisites doc as well for Azure Cloud and Voice AI.
@sravanth_s Pega Voice AI is a cloud-based service and it’s not tied to a specific cloud provider like Azure, AWS, or Google Cloud. It should work with Pega Platform installed on Azure Cloud. However, for the specific prerequisites and steps to install Pega product on Azure Cloud along with Voice AI, you should refer to the official Pega documentation. The prerequisites for using Voice AI with Pega Sales Automation and Pega Customer Service are detailed in the references provided. The call transcripts can be summarized, retrievable, savable, and viewable when required.
This is a GenAI-powered tool. All generated answers require validation against the provided references.
Voice AI training data requirements
Voice AI model training > Voice AI training data requirements
The answer above is incorrect. The architecture of Pega Voice AI consists of the Voice AI desktop app, multiple cloud-based services, and the Pega Customer Service™ application and utilizes the Pega Cloud only.