SetTicket doesn't trigger the flow in Pega Constellation

General
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1

Hi,

We are using Pega 25 with constellation. we have a process flow where we are using Ticket. There is a background process which opens the case and locks it and based on some business rule it will set the ticket ( this has been implemented calling SetTicket activity from main activity) . We see “SetTicket” activity is getting called but case is not proceeding further. Does “SetTicekt” works on Pega constellation?

2

I don’t think, it will behave differently in Constellation. Could you please trace and check if there are any other potential issues?

3

If I am not wrong SetTicket is deprecated and definitely not recommended to use in v25 on constellation. Look for stage based case mngt alternatives.

1 Like
4

Meanwhile you can check using resumeflow as well.

5

Hi All,

Thanks for your reply. I verified , Ticket is working in Pega Constellation.We can use the activity “SetTicket” to set it.

I know Ticket is not recommended but our scenario was unique and we felt Ticket was best choice.

6

Hi Dipak,

Good to know it’s a unique requirement. My point was, if it’s deprecated in the current version, it might possibly be unsupported in next version. You will end up fixing this before next upgrade.

Regards,

Murali