Ticket is not getting triggered in flow

General
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1

I have added ticket in 1 shape in flow, to trigger ticket using setticket OOTB activity, but ticket is not getting triggered.In tracer setticket OOTB activity is running, but flow is not moving to ticket shape.

Any reason why

2

@burudn43

Could you please provide screen-shot of flow where you have configured ticket and some brief note on how and from where you are initializing the ticket.. It will help us to provide some solution for this issue..

3

In my flow I have 5,6 steps… in 1st step of post processing calling SetTicket ..

in last shape of flow added Ticket

In flow..in first step post processing activity I am using SetTicket activity…in tracer this activity is getting executed…in activity also it is setting ticket value to

pxTickets(1) property of pyworkpage…but the flow is not moving to ticket shape
4

@burudn43

Thanks for your inputs..

Could you check below mentioned activity is getting executed in tracer and what is happening.

Activity Name = FlowTicketEvaluate. This is the pega OOTB activity which will be responsible for evaluating the list of Tickets available on the work-object..

Could you just remove the setticket logic from post action of flow action and place the setticket logic after the assignment utility shape and try once.