One of my clients wants to use the C11N self service portal to provide services to their end customers (civilians). They have raised 3 concerns that stop them from using it:
The case assignment details contains information that does not make sense to the civilian (assigned to, urgency, case ID)
The Follow action can not be hidden from the case action menu
The My Tasks menu also contains information that does not make sense to the civilian (urgency)
Are there ways to hide the urgency/assigned to/case id fields and hide the “Follow” action?
@schos1 thanks for sharing your update You can also find details in this Support Post
The “my tasks” menu, is a widget you add to your landing pages yourself. Given you built your own self service portal, you can create your own landing pages for it that would not include this widget. You could create your own List View or Insight instead, including the details you are after.
Authoring the case assignments area is not possible, I was sharing the same on different conversation recently. We do have feedback on our backlog asking for this area to be more authorable. (EPIC-102073).
You can also find details in this