How to Remove/ Hide Assignment Header in Self-Service Portal

General
, , , ,
1

Hi Team
I have a requirement to hide the assignment header in the Self-Service Portal for end users.(Constellation 25.1)

Specifically, I need to remove the following details from the assignment screen:

  • Assigned to (operator name)

  • Case ID

  • Urgency (e.g., Urgency 10)

  • Assignment title section

This information should not be visible to end users in the Self-Service experience.

I have attached a screenshot for reference.

Assginment .jpg

assgin2.jpg
assgin2.jpg1557×573 68.1 KB

2

@Manuv7527

This is not feasible in OOTB. Any business reason to hide this information?

3

@RameshSangili - We’ve similar business request from users to hide the Urgency field value display. The reason being, urgency value defaulted to 10 even though user doesn’t want to apply the urgency during case life cycle which is misleading.

4

I totally understand. AFAIK, currently no OOTB configuration to hide the assignment header.

5

Thanks for your understanding. Please feedback this internally and enable to perform these types of changes with ease from business users perspective.

I’m curious to know which rule name drives this behavior to have a look if possible but not for customization.