Remove Urgency from Assignment Label in Constellation

User Experience
1

Hello,

I’m trying to figure out how to remove Urgency from showing up in the assignment label, since it wouldn’t really make sense in this example for a citizen filling out an application.
Does anyone have any pointers on how to hide this?
Thank you,

Kristin

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2

If this is citizen-facing, I’m guessing that it’s Web Embed. If so, in the App Studio channel for this Web Embed, have you tried setting the Case presentation drop down to “Simplified assignment” and checking the Disable entire assignment header box?

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That’s my go-to combo for public facing embeds since it pares back all that extra detail. I just tried it out and this is the kind of result I get (forgive the totally unrelated case type):

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You could also directly tweak the Web Embed snippet attributes like so:

<pega-embed casePage='simplifiedAssignment' assignmentHeader='false'>
</pega-embed>

You’d set the casePage and assignmentHeader attributes as per above while keeping all other attributes as-is — I omitted those for brevity.

3

Thank you Peter! I tried to update the Web Embed channel in App Studio, but that didn’t affect the assignment header for some reason in the WSS.
DemoX helped me by updating the file system not to show the header within the WSS, so now it’s removed.

Thanks again!

4

Thanks @peter_bessman for you explanation. I am trying to disable the assignment header but i am not seeing that option under Theme in the Display options ? Do I need to do any further Configuration to display the Case Presentation drop down underneath Theme option ?

5

Hey Kristin, I am facing same issue could you pls let me know what is DemoX what did you do exactly to over ride of this issue ? What file did you updated and where did you uploaded ?

6

Hi @DeexithB17624872,

My use case was for self service. On the config file for the WSS (config-text.json), there’s a quick link where it’s launching a case type from the self-service site. As part of that snippet, this field is set to true: “hideassignmentheader”: true

The other option that Peter was describing I believe is if you are using a Web Embed. In the Web Embed channel, under ‘Display Options’ there is an option to ‘Disable entire assignment header’ that you can try before generating the Web Embed code.

I hope that helps. I’m also curious out to modify the assignment label for non self-service scenarios as well but haven’t figured that out.