Request to link my old account with my current account

General
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1

Hi

Recently I have moved to a different organization. I have forgotten the password of my pdn login which is associated to the previous organization. So, now I am unable to login with my primary as well as alternative email id.

Now I have created new account with my current organization email id however all my account details (certification details etc) were not migrated to the new account.

I have sent email to [email protected] but I havent received any update yet.

Kindly help me in the migration process.

Thanks,

Purna

2

@PurnaShivaShankaY

Hi Purna,

Please find the FAQ’s regarding all questions for account migration

Pega Academy FAQs and Policies | Pega Academy

If you need help managing your Pearson VUE account, see our FAQs for how to manage your Pearson VUE account.

3

@PurnaShivaShankaY please give the accounts team time to respond to your email.

The information you are after can be found in both of these pages:

Account FAQs

Frequently Asked Questions

contact support@accounts.pega.png
contact [email protected]1616×1730 258 KB

Feel free to update us later today if you have not heard back from the [email protected].

4

Hi @MarijeSchillern,

I can’t access my previous organization email id which is unfortunately my primary email address. And i don’t remember the password of my pdn account.

Hence, I have created a new account with my new organization email id.

I have requested the same to [email protected] on 18th April and 14th June 2022. Unfortunately I haven’t received any update yet.

Thanks,

Purna

5

@PurnaShivaShankaY many thanks for letting me know. They should indeed have responded by now.

I will chase this up for you and respond here as soon as I can.

6

@PurnaShivaShankaY I sent you a Private Message this morning.

Please log into my.pega to check the messages.

The accounts team is chasing me as they need to know if you want us to merge both the accounts - which account should be the primary account?