Request to link my old pdn account with my current pdn account

General
1

Hi,

I had PDN account with my previous organization email as primary email and doesn’t have any secondary email added.

I recently moved to a different organization and no longer have access to the email associated with old pdn account. I forgot the pdn password associated with it and am unable to reset it through the usual process .I would like to recover my certifications linked to my old PDN account.

I have sent email to [email protected] but I haven’t received any update yet.

Kindly help.

Thanks,

Sindhura

2

Hello @SindhuraM17477752

Have you had the chance to check out our Pega Account & Notification FAQs?

FAQ: How do I merge my Pega accounts?

Use the Pega account merge wizard to combine multiple Pega accounts into a single account, including your achievements.

Before you begin, review the following tips to help ensure your Pega account merge is successful.

Determine which Pega account should be the primary account. This is the account you must be logged in to when you start the Pega account merge wizard.

You must know the password to each Pega account you want to merge.

You can only merge two accounts at a time. If you want to merge more than two Pega accounts, always start with the account you want to be primary, then use the merge wizard to merge the next account.

Blueprints are not included in the merge process. If you have Blueprints associated with the Pega account you want to merge from, we recommend downloading your Blueprints. You can download your Blueprints from the Summary page of each Blueprint.