Report for no. of abandon chats.

General
, ,
1

I tried looking through all the forms but was not able to find what I need. I am looking for information on how to create a report for Pega web messaging for the number of chats an agent declines or lets time out.

Also, we would like a report of all the abandoned chat interactions.

2

@WandaR16614710 could you check some previous suggestions given in PSC posts?

Does the answer in the below posts help at all?

I need a report of abandoned chat interactions in Customer service application

Pega Chat report