We currently deployed web messaging on our website. Like you know it’s very important to rely on data to keep track of the perfomance. I found reports in the tool (see attached) but some reports are not clear for me. Could anyone provide a list with a definition for each report? I already looked in the Pega documentation and training but I wasn’t able to find it.
@ChiaraP1 did you already check a previous response in this question?
The documentation I found was the Pega Customer Service Reports article.
Can you tell me which links you found?
I am unable to find information relating to the Chat reports in your screenshot, so cannot comment whether these are out-of-the-box reports or created by your own team for your specific application.
I will check internally with our SME’s.
@MarijeSchillern I checked again and an internal colleague created the reports or modified the OOTB reports. So, I don’t think you’ll be able to help me further. But thank you for taking the time to respond to my question.