periodical reminder: any suggested solution besides SLA?

General
1

periodical reminder: it’s required to send a reminder mail daily, max 30 mails.

any suggested solution besides SLA?

we had used SLA goal/deadline/pass deadline however we need this SLA goal and deadline for other purpose, so we expect to move the reminder steps out of SLA

2

Hi @MaxonL16591286,

You can look into scheduling a Job for this requirement.

3

@betan

the steps are done into a case type so we can not put them in schedule job.

4

@MaxonL16591286

Did you try looking into Stage/Process Level SLA?

If nothing works, you can try to achieve this with a wait shape in a flow.

5

@betan

Thanks. Process Level SLA should be fine as only one assignment in the flow in our use case.

Also an alternative is using a wait shape in a spin off parallel flow with a loop with decision box.

Thanks.