Hi,
I need to setup email notifications that need to be sent on many periodic instances if the case hasn’t been responded on by an end user, this also involves different email templates to be sent depending on how aged the case is, the standard goal / deadline options in app studio require configuring in multiple places and seem to be limited to a total of 8 instances and i need more than that.
Hi @PeterB16631771: Recommendation is to use the default SLA processing. If the SLA processing is not supporting your requirement, please check if you can create a queue processor / agent to perform the same.
Thanks.
If SLA does not satisfy your requirement , you can try Job Scheduler OR QP , But QP requires calling it in a loop based on a condition.
JS requires a straight forward logic implementation.
@PeterB16631771 Use SLA and define the action with each phases of time like goal deadline and past deadline.
Using a queue process or Job Scheduler will have limitations of selecting and sending different templates.