PEGA Customer Decision Hub Portal execute error html problem

2024-04-26 00:06:22,054 [ttp-nio-8200-exec-20] [TABTHREAD4] [                    ] [        CRM:01.01.05] (et_Aggregates_Dimension.Action) ERROR ovrcmpgntst|10.5.56.219 U098741 - Failed to Find property [pyFulfilled]. 
2024-04-26 00:06:22,054 [ttp-nio-8200-exec-20] [TABTHREAD4] [                    ] [        CRM:01.01.05] (et_Aggregates_Dimension.Action) ERROR ovrcmpgntst|10.5.56.219 U098741 - Failed to Find property [pyISFactID]. 
2024-04-26 00:06:22,055 [ttp-nio-8200-exec-20] [TABTHREAD4] [                    ] [        CRM:01.01.05] (et_Aggregates_Dimension.Action) ERROR ovrcmpgntst|10.5.56.219 U098741 - Failed to Find property [pyRevenue]. 
2024-04-26 00:06:22,057 [ttp-nio-8200-exec-20] [TABTHREAD4] [                    ] [        CRM:01.01.05] (et_Aggregates_Dimension.Action) ERROR ovrcmpgntst|10.5.56.219 U098741 - Failed to Find property [pyResponse]. 
2024-04-26 00:10:39,984 [ion.Default-Pulse:34] [  STANDARD] [                    ] [                    ] (ation.AggregatesPulseOperation) ERROR   - Error while executing maintenance. Will try again on next pulse 
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-DECISION-DATASET' with the name 'SENTOFFERSPROSPECT' that applies to 'CRM-SR'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'SENTOFFERSPROSPECT' defined in the rulebase are: 
1 related to applies-to class 'CRM-SR', but were defined in rulesets which are not in your rulesetlist: 'CRM-Rules:01-05-45'. 
 
 
Current RulesetList: 
CRM-Artifacts:01-01, 
CRM-Rules:01-01, **Normally We use CRM-Rules 01-06
CRM-Propositions:01-01, 
CRM:01-01, 
CRMInt:01-01, 
Harmony:01-01, 
YKB:01-01, 
YKBInt:01-01, 

When loading customer decision hub, the html opens in a corrupted manner. When I look at the logs, I see the error message above.There is no problem in the dev environment. I don’t think the codes I put into the UAT environment are corrupted. I couldn’t understand the reason for the error. Can you help me?

@AlperKaanY17044661 Can you provide the screenshots of your application stack and Ruleset profile, Also mention a little bit about your application.

@AlperKaanY17044661

Follow below steps and verify the issue:

  • Login in to your application which has dev studio access

  • Navigate to Configure->Decisioning->Decisions->Interaction History Summaries

  • Click on the advanced gear icon

  • Delete the stale records which are not present in the system (SENTOFFERSPROSPECT)

Hope this helps!

Thank you.