We use PEGA PDC to check the overall performance of the application. We noticed that lots of PEGA alerts get generated while we use an application. We need to know which alerts are important ones which we can focus on. Because we have configured Service Now with PDC and when alerts come up it create a ticket in ServiceNow. So we need to find out which alerts we need to prioritize so that we can avoid unnecessary tickets getting created in service now
Also it would be great if you can let us know if we can categories Application, Platform & DB wise. It should be nice to have
Hi @MaheshP17412104, the problem is clear and that’s why we have the TOP-5 in PDC itself and break down into categories.
It is complicated question, because prioritization in PDC is dynamic, changes from version to version and has weighted approach prioritizing issues, not only via severity, but also via impact. And it makes constant re-prioritization as new data comes.
I would recommend using PDC as a first layer of analysis instead of trying to replicate the logic in ServiceNow and I would recommend to start doing it much earlier in the development lifecycle: definitely not in Production. When PDC becomes a working instrument for your development team, then analysis of the issue in production becomes much easier (and hopefully less frequent) task. Then, once analyzed and if accepted as ongoing issue, which would require manual interventions - then automate a ticket for such an alert in ServiceNow.
Happy to elaborate if you have follow up questions.
I will also tag @Lukasz Zajac who is the product owner for PDC if he has any additional insights.
@MaheshP17412104 Apart from the Top 5 under Improvement Plan as mentioned by @aniki in Event Viewer we can group by Event type and check which type has got the maximum number of alerts and focus on those primarily. In general alerts like PEGA0005 (DB Time), Rule not found execption, Null pointer exception, Bad Input exception , Invalid Application Reference exception are some of the events worth looking into as they can point out to some potential risks within the application.