Not receiving notification mail for incident and cloud change requests

General
1

Hi All,

We are Not receiving notification mail for incident and cloud change requests we are creating. Can anyone help to resovle this issue.

Thanks

N Prasad.

2

The issue is usually caused by the email address or notification setting in your support account.
Open your profile in the support portal and verify that your email address is correct and active.
Then make sure email notifications are enabled for incident and cloud change requests.
After that, check your spam or junk folder and allow emails from the Pega support domain.
Once this is corrected, create a new test request and confirm that the notification email is received.
If the test still fails, ask your support administrator to update your account settings in the portal.

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