Missing configuration details for Gen AI Agentic Chatbot via Digital Messaging (DMS)

General
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1

I am currently exploring the new Gen AI capabilities in Pega Customer Service 25. According to the documentation Introduction to Agentic Messaging, Voice, and Email | Pega Academy? , there is a new feature allowing Digital Messaging to interact with an Agentic Chatbot (see attached screenshot).

DMS
DMS1718×1020 169 KB

The Issue:

  1. I am unable to locate the configuration options to enable this within DMS.

  2. I cannot find any step-by-step implementation documentation related to this specific setup.

Questions:

  • Could someone point me to the correct implementation guide for this feature?

  • Are there specific prerequisites, component updates, or App Studio configurations required to make this visible?

Thanks in advance for the help!

2

Hello,
We can configure the Agentic messaging feature from Pega 25.1.2. To see the agentic messaging channel in the channels, please update the Pega-Landing-AppView-CognitiveAI-Messaging.pyIsAvailable when rule to return true. For creating and configuration steps, please refer to Setting up an Agentic Messaging interface and a Web Messaging Channel | Pega Academy this article.

Thank you.

3

Hi Preveen
Thanks for the Inputs, let me check and update back to forum

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