Can we use chatbot feature using Pega Vanilla?

General
, , , , ,
1

In Pega Platform(without CS framework), we can see the option of adding Digital Messaging(using channels). However, even after configuring Digital Messaging security, we don’t see “Add connection” option.

Also, the preview console displays the chatbot however I don’t see a mechanism to use it.

Does Pega vanilla supports IVA?

2

@RahulBilove can you confirm you followed the steps in the documentation?

Pega Intelligent Virtual Assistant overview

Creating a Digital Messaging channel ,

Implementing an Intelligent Virtual Assistant for a conversational channel

Troubleshooting the Digital Messaging channel

3

@MarijeSchillern Only difference I see is that I have used the Digital Messaging Key of another application after removing details from that application. Does Pega internally bind application detail with the Manager ID and Manager Key?

4

@RahulBilove according to the documentation: Configuring Digital Messaging channel security

  • Obtain the security settings for your Digital Messaging channel, including the Manager ID and the Manager Key values for Digital Messaging Manager, by contacting Pega Support. For more information, go to Pega Support.
  • Ensure that you request a separate set of credentials for each environment that you maintain.
  • If your Pega Platform is installed on premises or has internal access only, perform additional configuration for your environment so that your system can communicate with Digital Messaging Service. For more information, see

Configuring on-premises or internal access only environments for Digital Messaging access

If anything is not clear, please let me know and we’ll try to find an SME to answer aspects missing from the documentation.