I am employed with an staffing agency (let’s call this company A) and I am stationed at company B. For my work at company B, I require access to company B’s PDC environment.
Since local PDC accounts are no longer allowed, I must use my Pega community account. According to the information I have read online, PDC access requires the e-mail address supplied by company B as my primary e-mail, because it is linked with company B’s tenant.
However, company A requires me to set the e-mail supplied by them as primary. I was told it is required due to reporting and certification requirements.
The Pega community account does not allow me to have two primary e-mail addresses. Is there a way I can square this circle? Or is there no way of configuring this?
You can have a Pega community account with a company B email ID. That email usually is automatically mapped to the company’s Pega account if they have a license with that domain. Then one of the support admins need to provide you access to PDS for that email ID.
It might also be possible to get access with your company A email ID if it has a Pega community account attached. Then one of the support admins of company B needs to add the email into company B’s Pega account and then provide PDC access.
@SohamM95 I currently have the second setup: One community account with two e-mails defined. There the problem is that both e-mails need to be primary at the same time, which is not possible. What do you suggest to get out of this situation?
Remove company B’s email from your account and create a new account with the company B email ID. Then ask one of the support admins to provide you access.
@SohamM95 Ah great. I’m unable to register a second community account because it thinks the e-mail is already used. The “need help” link on the website to get help with registrations bounces my email.
I’m also unable to register a ticket with Pega support, because my e-mail address is unbound form my tenant.