we target to build an action, running with real time event.
we would like to limit 3000 offers from this action per day.
we have some try but not work:
Constraints: outbound action limits, contact policy is to limit customer don’t get too much offer in a period, not limit by action.
volume constraints: seems not apply in real time event action.
May I know any approach to limit 3000 offers from one action per day.
Use a custom decision strategy with a daily counter for that action. In Pega, volume constraints are meant for outbound runs, while contact policies control how often a customer receives offers, not the total volume of one action across all customers. For real-time events, the clean way is to store today’s count for that action in a data set or decision store, increment it each time the offer is issued, and add a filter that blocks the action once the count reaches 3000. That gives you a true daily cap for that one action in real time, which the standard outbound limits and contact policy settings do not provide for this use case.