I need to display work list items in home where case need to open when i click the case id, i have tried the option "Display as link to object " in view but still the id is readonly. i can see some of the ootb views has this enabled by default.
Can you try configuring an insight? That solved the issue of links for me last time. It dynamically forms the link based on the case id. If we need it from list view, we may need multiple fields that support this operation like pzInsKey, pxObjClass to be present in the data and also the list view to be in the work class of the case.
It’s worth to check with Insights as @VVNagaSaiN suggested. If that is not working, Could you please share the screenshot of your configuration?
Tried configuring insight, its the same behaviour. I m appending case id value to pyID field in response dt of data page. And this datapage will be source of insight. i m not getting the clickable link bcs i m appending to pyID field?
In that field select Show additional details option checkbox then select Display as link to Object. Its will enable to open the case key.
Note: The datapage should have case pzInsKey
Why are you appending pyID? It sounds like your trying to jump classes? Would really need more details on your configuration, what object your Insight/ListView is on, what object the case is on?
My gut instinct is:
- Your underlying class is different to the class of the case? In which case, you should be using an association rule to open that associated object. See Some insights into Insights (and Explore Data)
- You are using a non-qeuryable data page, so you need to do a little more data propagation. See Display columns as links in Constellation tables with non-queryable data pages
- You are running a scenario where the response data transform is not actually run. See Trouble using data page as a source for an insight - #3 by Shirisha_Boinapalli
Overall, I would say using an association to get to the class and open the case is the best way to go. See my post on another thread Joined class work object is not opening on click of joined class ID - #5 by MarcCheong showing this working.
If your data page is non-queryable then read - Display columns as links in Constellation tables with non-queryable data pages
And in case of queryable data page link should just work.