We have Job as Case type and Work Order is Child Case type of Job.
We are having a landing page where we are displaying Work Order cases. We have Work Order Number (pyID) link on click of it is opening Work Order case.
We also have Job ID column which we are fetching using join. Our expectation on click of Job ID it should open Job case. But currently it is opening Work Order Case only.
Hi Gaurav,
That is correct behavior for the default configuration. When you use the standard “Display as Link to Object” option, it automatically assumes you want to open the primary class instance of that row using the row’s key value. Because your primary list is built on the Work Order class, any default “Link to Object” click will attempt to open the corresponding Work Order case instead of the joined parent case.
For a similar scenario in v24, I had to create a custom component that generates the semantic URL based on the item that we want to open to achieve this functionality.
Also check the Insights functionality once, if this is available OOTB if we create an insight by creating an association rule and adding these properties as columns.
This article should help if you are looking at generating the URL yourself: Deep linking and Semantic URL
I have checked using insights and it worked. I created an association with same class. But, you can create it with another class and verify.
I have done the same for another case, works fine 
