Welcome to the GenAI Cookbook—a series of practical tutorials designed to help you unlock the full potential of Pega GenAI in real-world case management scenarios. Our goal is simple: boost productivity, streamline workflows, and empower knowledge workers by embedding AI-driven intelligence into every stage of case management. In this series, you’ll learn actionable techniques to:
- Accelerate case resolution with GenAI Connect
- Automate document processing using Pega DocAI
- Orchestrate intelligent agents with Agentic AI
- Deliver guided, consistent answers with Pega Coach
- Provide curated organizational knowledge content with Knowledge Buddy
- Highlight benefits of modular agents using Agent Modualarization
Stay tuned for step-by-step recipes that make implementation easy and impactful.
You need to learn some foundations on Pega Gen AI and LLMs before starting with hands on examples? Take a look on 
GenAI Cookbook series (will be published soon).
GenAI Connect
Deliver intelligent assistance directly within workflows, enabling knowledge workers to access insights and automation without leaving their tasks. It ensures faster, safer interactions by embedding AI securely into business processes.
- Effortless Intelligence in the Flow
- Pega GenAI Prompt Redaction
- Real-time tuning for GenAI Connect Responses
- Call GenAI Connect rule in case workflow
Pega Doc AI
Leverage Pega GenAI to automate document processing at scale, reducing manual effort and improving accuracy. It extracts, validates, and organizes data from complex documents to accelerate workflows.
Pega Agentic AI(Agents)
Embed reasoning and orchestration into case workflows, enabling systems to plan steps, select tools, and resolve cases efficiently. It also powers self-service portals, guiding users through processes seamlessly for faster outcomes.
- Agentic AI in Case Workflows
- Agentic AI in Self‑Service Portals
- Chat with Your Data
- Pega Agents Trigger Case Types and Guide Users to Outcomes
- Configure Data Pages in the Pega Knowledge Tab
- Turbocharge case work with Pega Agents and Advanced Tools
- Conversational Agent - Multiple data types in action
- Make Pega Agents Feel Instant: Event Streaming Explained
- Automate Case Intake Process from Attachments
- Conversational Agent - Multiple data types in action
- Co Pilot Your Workflow with Pega GenAI Agent Steps
- Agentic AI demo on handling Order Fallout in Communications
- Ai tracer for every agent
Pega Knowledge Buddy + Agentic AI(Agents)
This article shows how to configure Pega GenAI Knowledge Buddy and the Conversation Agent to deliver grounded, context-aware answers and orchestrate actions using agentic AI. With practical governance tips, you’ll turn Knowledge Buddy into a “magic compass” that boosts self-service, consistency, and resolution speed.
- Configuring Knowledge Buddy and Agentic AI
- Unleashing the Magic of Pega Knowledge Buddy and Conversation Agent
- Pega GenAI Knowledge Buddy: Your Magic Compass
- Knowledge Buddy Collections & Data Sources Setup Guide
Pega Coach
Provide guided, consistent answers to help users resolve cases quickly and accurately. It acts as an interactive assistant, reducing complexity and improving efficiency in case management.
Agent Modularization
The article outlines a modular approach to building agent-based systems where a central orchestrator manages the overall workflow and delegates specific tasks to specialized sub-agents. Instead of one all-in-one agent, capabilities are split into smaller, focused components that can be developed, updated, scaled, and secured independently.
AI Agent API
Overview of Pega’s AI Agent APIs, explaining how to integrate and orchestrate AI agents in applications, manage stateful conversations and tool calls, and design intuitive, secure user experiences.
Agent 2 Agent (A2A)
Agent‑to‑Agent (A2A) in Pega is a governed pattern where Pega’s Agentic AI orchestrates multiple specialized agents, exchanging context and results to complete an end‑to‑end business outcome.
- What Is Agent to Agent (A2A)?
- Configure Agent-to-Agent (A2A) Communication
- Agent to Agent Intelligence (Pega and Gemini)
- Pega as the Agentic Brain: Powering React-Based Self‑Service with Agentic AI
Copilot
MCP
- What Is MCP—and How Does It Work?
- Pega Agentic AI with MCP: Orchestrating Multi Agent Intelligence the Enterprise Way
- Agent Synthesis with Pega MCP: Orchestrating Enterprise AI Agents
General
The General section covers broad GenAI capabilities that enhance flexibility and efficiency across workflows. It includes features like dynamic case handling, intelligent guidance, and streamlined processes to support diverse business needs without rigid configurations.