Supercharge Your App with Pega AI Designer — Elevate every experience with real‑time decisioning and GenAI.

User Experience
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Pega is leading an evolution in enterprise AI—supercharging low‑code productivity and elevating both customer and employee experiences. AI Designer turns ideas into production‑ready workflows in minutes, maps integrations automatically, generates test data on the fly, and guides builders with conversational suggestions while continuously optimizing. Agentic, governed AI delivers instant answers from enterprise knowledge, distills interactions into concise summaries, and personalizes treatments with real‑time decisioning—backed by enterprise‑grade flexibility, security, and sensitive‑data protection. Leaders gain end‑to‑end visibility as AI mines operational data, surfaces insights, and drives optimizations that scale across the back office.

Highlights:

  • Build faster with AI
    • Turn ideas into workflows with creative AI agent reasoning
    • Auto‑map integrations to back‑end systems
    • Generate test data on the fly
    • Guide developers with conversational suggestions
    • Run a continuous optimization loop to uncover opportunities, generate content, and engage
  • Decide and personalize at scale
    • Get actionable insight into underserved customers
    • Auto‑generate new treatments to improve relevance
    • Pivot data sources based on predictive lift
    • Transform chatbots into self‑service agent superstars and boost employee productivity
  • Assist every interaction
    • Generate instant answers for customers and employees from enterprise knowledge
    • Provide AI‑powered contextual guidance and turn workflows into self‑service agents
    • Dynamically onboard and train agents with a customer‑interaction simulator
  • Govern, secure, and choose your AI
    • Select the best‑fit AI model for each business case
    • Mitigate risk with an AI‑powered sensitive‑data filter
    • Infuse workflows with agentic AI under enterprise‑grade flexibility, governance, and security
  • Scale the back office with insight and case management
    • Unleash operational data to accelerate work and give leaders end‑to‑end visibility
    • Generate visualizations that provide instant answers to operational questions
    • Surface contextual answers and concise summaries for cases and documents
    • Let AI mine workflow performance and suggest continuous optimizations

Series note: This article kicks off the “Supercharge Your Application with AI Designer” series. Next, we’ll dive into Conversational Agents for guided workflows, GenAI Connect to assist case workers securely, and Document AI to automate document‑heavy processes like claims—showing how Pega AI transforms your business step by step.

Let’s explore how the articles below can help minimize these pain points.

  • Spending too much time choosing the right email template.
  • Data entry mistakes during case creation.
  • Excessive calculations, leading to multiple revisions to get them right.
  • Having to review multiple sources of information before making a decision (credit history, past accounts, past payments, etc.).
  • Needing to make decisions by manually going through a 200-page document.

Upcoming articles: Title and brief summaries

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