Welcome to the Pega GenAI Cookbook—a series of practical tutorials designed to help you unlock the full potential of Pega GenAI in real-world case management scenarios.
Our goal is simple: boost productivity, streamline workflows, and empower knowledge workers by embedding AI-driven intelligence into every stage of case management.
In this series, you’ll learn actionable techniques to:
- Accelerate case resolution with GenAI Connect
- Automate document processing using Pega DocAI
- Orchestrate intelligent agents with Agentic AI
- Deliver guided, consistent answers with Pega Coach
Stay tuned for step-by-step recipes that make implementation easy and impactful.
You need to learn some foundations on Pega Gen AI and LLMs before starting with hands on examples? Take a look on 
Pega GenAI Cookbook series.
GenAI Connect: Safer, Faster Assistance for Knowledge Workers
- Effortless Intelligence in the Flow
- Pega GenAI Prompt Redaction
- Call GenAI Connect rule in case workflow
Pega Doc AI
Pega Agentic AI(Agents)
- Agentic AI in Case Workflows
- Agentic AI in Self‑Service Portals
- Chat with Your Data
- Pega Agents Trigger Case Types and Guide Users to Outcomes
- Configure Data Pages in the Pega Knowledge Tab
Pega Coach
General