Document Location for Attachment uploaded through Digital Messaging Channel (WhatsApp)

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1

I am trying to create an integration between WhatsApp and Pega using Digital Messaging Channel and Twilio.

I see that messages are getting passed from WhatsApp to Pega and case is getting created with create_case command.

I am sending an image as well with the this command, with this the case is still getting created but the image file is not visible anywhere in Pega.

Does anyone know where the files sent through Digital Messaging Channel will be stored in Pega so I can get the file and link it to the created case. Thanks.

2

@ManmohanJangid

On further checking it is noticed that Twilio does not forward the Attachment/Media with the message to Pega. It is actually just stores media on its server and sends a MediaURL field containing the location media.

Pega will have to use API/connector to fetch the Media stream from this location and then build the attachment on Pega side using OOTB API activities.