Hi all,
Looking for some assistance with an issue we are seeing when running interactions. What happens after customer selection is we are not seeing the customer name populated correctly on hover of the interaction tab in the main navigation
I am wondering if we are missing a refresh event call similar to refreshing the composite after selecting a customer.
Thanks for any assistance
The Interaction/Case tab displays the contact name using the .ContactName property from the pyCaseTab view in the PegaCS-Work-Interaction class. Currently, after customer selection, the contact name is displayed correctly in the left summary panel; however, that view appears to be using a different property that updates the Redux store.
As a result, .ContactName is not being populated in the Redux store, which prevents the name from being displayed correctly in the Interaction tab.
Recommendation: Verify whether the .ContactName property is populated on the clipboard after customer selection. If it is not, consider copying the value from the property currently used by the summary panel into .ContactName. Then update the pyDetails view to reference .ContactName. This will ensure the value is available in the Redux store and displayed consistently in the Interaction tab.
Perfect thanks - the .ContactName had been swapped for a .Contact level property
