Can visibility rule work in hiding MyWorklist option for other users?

General
1

Say there are 5 operators now only operator 1 should be able to see this MyWorklist option and all the cases created by him under this,rest operators should not be able to see this MyWorklist option.How can we hide this option from other operators?can we give a visibility when rule on the UI or can it be done via RBAC?

MyWorklist
MyWorklist1920×1440 746 KB

2

You have to use the visibility condition. But, how you write the condition is up to you.

  1. You can directly have it based on access group.
  2. You can create a privilege and add it to the Access Role of this operator and then in the visibility condition check if the operator has this privilege or not.
3

Tanys, this can be achieved by configuring visibility on the My Worklist UI based on the user’s Access Group.

Create a When rule that checks the user’s Access Group and use it as the visibility condition for the My Worklist option.

4

I’m confused with your question, if there are 5 operators, does all 5 operators belongs to the same access group ? The Intent of MyWorklist is to show the cases assigned to specific operator. Why do you need to hide this option for other operators? If you’re planning to hide, does the other users/operators have other ways to see their worklist?

5

is your intent to show the work assigned to specific operator? or work created by specific operator? as these are two different things and there are different ways to get to this info.

in any case - each operator will see info relevant to them so for example assuming your list is expected to show an operator work assigned to them then only the operator who has specific work assigned will see that work and no other operators.
So I would like to know what are you trying to achieve?

have you considered what happens when that specific operator moves / leaves the organisation ?

6

This was the scenario given to me actually

7

I think you should get the clarifications to ensure the requirements are clear.

8

given to do what? what is the outcome you are trying to achieve? why there is a need for this specific user to see the MyWorkList but other do not ?

9

sure @RameshSangili

10

Hi @Amey_Thombre this was asked in a scenario like if multiple operators have or do not have the access role can u restrict them from seeing MyWorklist option on the UI itself