Team A member restriction to Team B cases when both teams got same access role

General
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1

Hello,

We got requirement that Team A should be able to read cases assigned to Team B. The assignments are in work queue and by default they can view their own team’s cases on home page. But they can search and open other team’s case as well.

I’ve tried both RBAC & ABAC but not able to find the correct condition to set probably.

Currently I’m setting access when condition as OperatorID.pyWorkGroup = WorkPage.TeamName

where TeamName is name of the team that gets populated during case creation.

I applied this at both case class and assign-workbasket but the it results into access restriction to all operators.

2

@GirishJagdale If you would not like to restrict for all operators in that AccessGroup, add additional condition in the same AccessWhen with WorkGroups check that may refer to Dpage list(populated with all WGs you prefer to follow)

3

Thanks for reply Santhosh but it wasn’t issue about getting data for operator as its available in OperatorID.

Issue was using branch which wasn’t able to find the Access When rule.

Upon saving in a ruleset version, it worked with little change in when condition as

OperatorID.pyWorkGroup = .TeamName