Whatsapp Intergration with CSR Framework using Digital Messaging

General
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1

I created a trial Twilio account and configured WhatsApp with Twilio. I then configured the Twilio Account SID and Auth Token in Pega and configured the Pega webhook URL as the inbound message webhook in Twilio.

When I send a WhatsApp message, the message is successfully received by Twilio, but it is not reaching Pega.

Could someone please confirm whether a paid Twilio account is required for WhatsApp integration with Pega Digital Messaging, or if there is any additional configuration that I may have missed on the Pega or Twilio side?

2

Hello @SURENDRA45 !

I just responded to a similar question in Pega Whatsapp Integration - yes, trial Twilio accounts are supported, and there are some configs to check.

Please see the troubleshooting steps there and we’ll advise if those don’t help to resolve the connection issue.

Kind regards,

Mireille