What is work pool?I saw in access group we have this work pool in advanced tab but this is referring to class groups so are they same?
A Work Pool represents a group of case types (work classes) that users can create cases in for that particular Access Group.
Hi @RameshSangili then why is it referring to class group?I mean if we open the work pool it shows the class group so is it same or different than a class group?
Technically it’s the same. Work Pool is the Access Group’s reference to a Class Group used for case creation
Class groups are primarily used to group a set of related subclasses of the Work- base class; such class groups are also known as work pools.
For example, a work item created from a scanned document may initially be assigned to a general work type. After a worker reviews and classifies the work item, she may convert it to a more specific type. Ordinarily, both the general and the specific work types belong to one work pool (one class group), so the “conversion” does not affect the key of the work item, and does not require moving the object from one table to another in the PegaRULES database.
Hi @RameshSangili I am confused still between the two like how are they different?See Class groups are used to store Case instances in a common DB now how is this workpool different then and if they are same why dont we use workpools then instead of class groups?
Work Pool is a collection of related case types (work types) that a user is allowed to create and work with within an application. It is configured through the user’s Access Group.
Controls case creation
Users can create only the case types available in their work pools.
Groups related case types
Multiple case types can be organized under one work pool.
As per documentation, Class groups are primarily used to group a set of related subclasses of the Work- base class; such class groups are also known as work pools.