Pega Forums
What is the difference between premium and standard maintenance support?
General
Yoke_Wei
(Yoke Wei Yip)
March 17, 2022, 5:20am
1
as above.
MarijeSchillern
(Marije Schillern)
March 17, 2022, 12:36pm
2
@yipy1
does this
article Severity Levels and Response Times
answer your question?
Related topics
Conversation
Replies
Views
Activity
What is the difference between premium support and standard support for an on-premise customer?
General
lead-system-architect
,
pega-cloud
,
8-8-4
1
112
August 2, 2024
Pega GCS SLA for critical, high, medium and low Tickets!
General
lead-system-architect
1
292
June 13, 2023
Diference between standar and advance agent
General
pega-platform
,
system-architect
,
system-administration
,
agent-desktop
2
109
December 16, 2021
Current Support
General
pega-platform
1
28
April 22, 2024
upgrades
General
pega-academy
1
97
September 19, 2023