as above.
Yoke_Wei
(Yoke Wei Yip)
1
MarijeSchillern
(Marije Schillern)
2
@yipy1 does this article Severity Levels and Response Times answer your question?
Related topics
| Conversation | Replies | Views | Activity | |
|---|---|---|---|---|
| What is the difference between premium support and standard support for an on-premise customer? | 1 | 113 | August 2, 2024 | |
| Pega GCS SLA for critical, high, medium and low Tickets! | 1 | 294 | June 13, 2023 | |
| Diference between standar and advance agent | 2 | 111 | December 16, 2021 | |
| Current Support | 1 | 28 | April 22, 2024 | |
| upgrades | 1 | 97 | September 19, 2023 |