what is the appropriate way to resolve a case.

General
, , ,
1

Hi Folks,

I come up with one scenario, where on bulk upload we have to resolve all the cases which are there in excel sheet.

I was implemented these changes, by changing the stage to “Resolve Case” stage which was working perfectly.(case is getting reopened properly)

now, can we achieve this same by using

  1. pxForceCaseClose method,

or by using

  1. any independent flow which will update the status to Resolve and invoke other utilities configured at resolve stage.

(with these two approaches case is going to broken process after reopening)

2

@SushilkumarB To resolve cases in bulk you can indeed use the pxForceCaseClose method. This method allows you to complete all work associated with the cases and can be passed the desired resolved status as a parameter. Additionally you can implement an independent flow that updates the status to ‘Resolved’ and invokes any other utilities configured at the resolve stage. However be cautious as resolving cases may trigger OOTB Pega code that commits the case which could affect your ability to rollback if needed. It’s essential to ensure that your implementation aligns with your specific use case requirements.

:warning: This is a GenAI-powered tool. All generated answers require validation against the provided references.

Configuring a Case resolution

Delete Cases in Bulk