How can we create a Child case and resolve it via utility independently(Without disturbing the parent case).

General
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1

There is a parent and child case,but we want to create the child case independently and resolve that case as well ,is there any OOTB activity to do so?

2

@TanyaS58

You can resolve the case by using activity pxForceCaseClose which we should pass the pzinskey and status .

3

Hi @TanyaS58

First Open the child case and select the stage at which stage you want to resolve

You can select the radio option Resolve the case and set the status Resolved completed

For your reference I am uploading the screenshot

child case resolved.png
child case resolved.png1577×905 37 KB

Feedback info is the child case.

I choosed Resolve the case.

Hope it helps,

Thanks

Regards

Raja

4

@TanyaS58

You can use ootb activity “Resolve”

5

@TanyaS58

We have OOTB activities to create and associate the child case with the parent case.

AddCoveredWork

pxAddChildWork

pxMove

When you resolve the child case, OOTB properties get updated in the Parent case (pxCoveredCountOpen). However, you can create the child case and then allow the Parent case to proceed further based on the requirements ( if you don’t want the Parent case to wait until the child case).

6

@TanyaS58

To resolve a case best rule via utility is “pxForceCaseClose” .
If you want to resolve via case workflow then @Koti Raja explained you all the steps with screenshot too.

7

@Somil Shukla Hi once child case is resolved will it update relevent propertied at parent or need to do any further steps to update parent. Assuming I am doing from pxForceCaseClose utility.