Ability to mass wrap up or close emails

General
, , , ,
1

Ability to mass wrap up or close emails

2

Hi @NaomiS88, You can create and run an activity that loops through list of cases(obtained from a report definition/Obj-Browse) and call pxForceCaseClose.

  1. Activity Step 1: Get list of cases(Use Obj-Browse or Create a custom report and call it in the activity using Call Rule-Obj-Report-Definition.pxRetrieveReportData after setting the report params.
  2. Loop on the results obtained from step 1 and call the activity pxForceCaseClose using the step page from step1.
  3. In the pxForceCaseClose pass the WorkStatus as “Resolved-Complete”, commit as “true”.

Hope this helps!!

Thanks,

Saurabh.

3

@SaurabhG7134 I am new Pega User and have limited technology expertise. I would need someone to walk me through how to do this. Is this something you could help me with over screen share?

4

Hey @NaomiS88, though I cannot screen share and show the implementation, I have created this document, attached herein, which may be helpful to you.

Please let me know if you have doubts/queries regarding this approach, I’ll try to help :slight_smile:

Thanks,

Saurabh.

ForceCloseCasesExample.docx (246 KB)