I wanted to know what kind of operations IVA was capable of performing. Can it move a case, complete assignments? If a user asks for information that requires a database query, can it handle it? How is security handled?
@VictorS65 did you check the documentation?
Implementing an Intelligent Virtual Assistant for a conversational channel
Creating a Digital Messaging channel
Configuring Digital Messaging channel security
Also see our SME Developer Knowledge Share:
The documentation for Pega .8.8 can be found here.